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Vet us before you sign

Licence, insurance, staff grades and SLA figures — before the contract

Licence, insurance, staff visas, SLA figures and the names of the people responsible for your site — all of it can be requested before you sign anything. This is the material you normally have to prise out of a contractor.

What to check
when comparing contractors

Six points facilities teams use to compare contractors.

What to ask for
B2B Clean Space
Staff
Ask whether a fixed crew is assigned to your site, and who supervises it
A dedicated crew and supervisor who know your site
Scope
Ask for a written scope: task, frequency and time standard
A scope by area: task, frequency, time allowance
Price
Ask what the price includes and how far it can move
Fixed in the contract, with any variation capped at ±15%
Control
Ask how the work is documented: checklists, inspections, photo reports.
Checklists, inspections and a photo report after every visit
Cover
Ask how quickly a cleaner is replaced if they don’t turn up
A replacement from our reserve of cleaners within 4 hours
Paperwork
Ask for the licence and the liability insurance
Trade licence, public liability insurance

Our paperwork

The pack we attach to the contract and submit to tenders. Pick a document to see what’s in it and why it matters to you.

B2B Clean Space · Document 01 of 07

Trade licence

Licence to carry out cleaning activity in Dubai, No. 1532204.

Why this matters to you Proof that you’re dealing with a registered company, not a crew with no obligations. Required to add a contractor to a procurement system.
B2B Clean Space · Document 02 of 07

VAT registered

VAT registration and TRN, invoices and completion certificates in the correct format.

Why this matters to you You get correct tax invoices that pass accounting without questions and can be reclaimed.
B2B Clean Space · Document 03 of 07

Liability insurance

Public liability insurance covering damage to property.

Why this matters to you If something on site is damaged during cleaning, the insurer covers it — not your facilities budget.
B2B Clean Space · Document 04 of 07

Visas and employment contracts

Legally employed staff, visas and medical insurance.

Why this matters to you Nobody without a visa and a contract will turn up on your site — which takes inspection and reputational risk off you.
B2B Clean Space · Document 05 of 07

Disinfectant cleaning protocol

An internal document: the order of work and treatment logs by industry.

Why this matters to you Logs and protocols ready to show an inspector without any extra preparation.
B2B Clean Space · Document 06 of 07

High-access permits

Training and equipment for facades and glazing.

Why this matters to you Curtain walls and facades are cleaned by certified, insured operatives — so the property manager approves the work without delay.
B2B Clean Space · Document 07 of 07

Quality standards

Checklists and the method for scoring SLAs from inspections.

Why this matters to you You know in advance which points the work is scored on and how SLA performance is calculated in the monthly report.
Trade licence Licence to carry out cleaning activity in Dubai, No. 1532204. renewed 2026
VAT registered VAT registration and TRN, invoices and completion certificates in the correct format. tax
Liability insurance Public liability insurance covering damage to property. up to 1m AED
Visas and employment contracts Legally employed staff, visas and medical insurance. all staff
Disinfectant cleaning protocol An internal document: the order of work and treatment logs by industry. internal
High-access permits Training and equipment for facades and glazing. certificates
Quality standards Checklists and the method for scoring SLAs from inspections. internal

Two points of contact

You have two points of contact for the service. If an issue is not resolved within the agreed timeframe, it is automatically escalated to the next level — no need to chase for an update.

SM
Site manager

Your point of contact for regular cleaning: shift schedule, scope, paperwork and any change in volume.

Available on every shift
Responsible for signing off the work order
regular cleaning · available in office hours
MC
Mobile crew lead

Runs the specialist work: rotary scrubbing, upholstery cleaning, glazing and high-access. Arranges access and timings.

Available working hours
Responsible for the schedule and the paperwork
specialist work · on request
You flag an issue 2 hours The cleaner puts it right on the spot and the supervisor notes it on the shift order.
Not fixed within 2 hours 4 hours The site manager calls and names who will fix it and by when.
It happens again 24 hours An inspector visits, finds the cause and changes how the work is organised on site.
The problem isn’t a one-off 48 hours A meeting with the head of operations and a written plan: what changes and by when.

Let’s meet
on site

A surveyor comes out, shows you the paperwork and proposes a scope for your site. The survey is free.

Contacts Dubai · UAE
Office
38 Street 11, Al Barsha First
Al Barsha, Dubai, UAE